Warranties & complaints
Voetbalshop.nl guarantees that each article delivered by it meets the normal requirements of soundness and usability. The statutory rules for guarantee and conformity apply to the delivered products. See also article 12 of our Thuiswinkel General Terms and Conditions. We will handle any complaints as soon as possible, at the latest within 14 days.
Received an item broken or damaged?
Warranty
- In case of normal wear and tear due to intensive use.
- If changes have been made to or in the product, including repairs that have not been carried out with the permission of Voetbalshop.nl or the manufacturer.
- If proof of purchase cannot be provided, has been altered or made illegible.
- If defects are the result of use that does not correspond to the intended purpose or improper use.
- If damage is caused by intent, gross negligence or negligent maintenance.
The legal guarantee is never linked to a specific term. After all, one product lasts longer than another. The legal guarantee means that a product is or must do what you as a consumer can reasonably expect from it. However, it can happen that an article contains a manufacturing defect. What is a manufacturing defect? This is a defect in the product that has not arisen from incorrect use, normal wear and tear or no/poor maintenance. For example, playing on artificial grass with firmground (FG) football boots falls under incorrect use. For goalkeeper gloves, for example, we simply provide a guarantee on stitching problems that occur within a reasonable period. However, there is no guarantee on the foam of the glove.
If the warranty claim is rejected, the product will be returned. If the warranty claim is accepted, an attempt will first be made to repair or replace the product. If this is not possible, we will refund the purchase price.
