Shipping

Is the scheduled delivery time inconvenient? Or would you rather pick up your package from a DHL ServicePoint or DHL Parcel Locker? With Track & Trace, you can easily change the delivery time or location. You can do this from the day before DHL is scheduled to arrive. With the My DHL app, you have complete control over the delivery location and time. You can even set your delivery preferences.

Are you not home when we arrive? Then we'll leave your package with your neighbors. The delivery driver will leave a card in your mailbox with which you can find the address where your package was delivered online.

If your neighbors don't answer the door either, we'll leave a "not-at-home" code on the "missed delivery driver" card. This allows you to choose online where and when we'll redeliver your package free of charge, for example, the next day at a DHL ServicePoint: https://www.dhlecommerce.nl/en/consumer/change-delivery

We also offer the option of picking up your order yourself at one of the 5,000+ DHL ServicePoints in the Netherlands. When you enter your address on the payment page, the nearest ServicePoints will be displayed. Choose one of these locations and pick up your order at your convenience! You'll automatically receive an email notification when your order is ready. Want to know if there's a DHL ServicePoint near you? Visit https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints.

Identification required: You will be asked to provide proof of identity when picking up your package. This information must match the addressee on the package.