The goods ordered from Voetbalshop.nl will be delivered to the address you specified in the Netherlands and abroad. You will receive a Track & Trace code via email to follow the shipment. All orders are delivered in accordance with the Dutch regulations regarding distance selling. Orders that require modifications (such as personalization or name and number printing) or items that need to be reordered from the supplier will have a longer delivery time. If the product is temporarily sold out or cannot be delivered, you will automatically receive a message.
*When ordering, you choose a delivery time that suits you. Once your package has been shipped, you'll receive an email with a Track & Trace code. You can track your package on the DHL website: https://www.dhlecommerce.nl/en/consumer/track-and-trace and in the My DHL app. The expected delivery time for each shipping method is shown in the overview below.
During busy periods such as Black Friday, Sinterklaas and the December holidays, delivery of your order may take longer than you are used to from us. Express delivery options such as Same Day, Next Day and specific Time Slot Delivery may be temporarily suspended or unavailable altogether on the busiest days. In that case, the standard delivery timeframe will automatically apply.For the most accurate and up-to-date delivery date, always refer to the information displayed during checkout and in your order confirmation email.Thank you for your understanding and for planning your orders in advance!
Is the scheduled delivery time inconvenient? Or would you rather pick up your package from a DHL ServicePoint or DHL Parcel Locker? With Track & Trace, you can easily change the delivery time or location. You can do this from the day before DHL is scheduled to arrive. With the My DHL app, you have complete control over the delivery location and time. You can even set your delivery preferences.
Are you not home when we arrive? Then we'll leave your package with your neighbors. The delivery driver will leave a card in your mailbox with which you can find the address where your package was delivered online.
If your neighbors don't answer the door either, we'll leave a "not-at-home" code on the "missed delivery driver" card. This allows you to choose online where and when we'll redeliver your package free of charge, for example, the next day at a DHL ServicePoint: https://www.dhlecommerce.nl/en/consumer/change-delivery
We also offer the option of picking up your order yourself at one of the 5,000+ DHL ServicePoints in the Netherlands. When you enter your address on the payment page, the nearest ServicePoints will be displayed. Choose one of these locations and pick up your order at your convenience! You'll automatically receive an email notification when your order is ready. Want to know if there's a DHL ServicePoint near you? Visit https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints.
Identification required: You will be asked to provide proof of identity when picking up your package. This information must match the addressee on the package.
Do you want to receive your order the same day? That is possible with Same Day Delivery! If you order before 12:00 and choose the shipping method 'Today' at checkout, we will deliver your order the same day between 17:30 and 22:00. €7.99 will be charged for delivering your Same Day Delivery package.Same Day Delivery is currently only available to Dutch addresses. If you do not see the shipping method 'Today' after entering your postcode, Same Day Delivery is not (yet) possible at your address. Paid shipping costs for extra service such as Same Day Delivery will not be refunded upon return.
Does the Track & Trace indicate that your package has been delivered, but you haven't received anything? First, follow these steps:
Package still not found?
If your package has not been received within the communicated delivery timeframe or seems to be lost, please inform us in writing via customer service as soon as possible, but at the latest within 5 days after the expected delivery date. This gives us the opportunity to start an investigation with the carrier.
Unfortunately, a shipment with our delivery partner (DHL) can sometimes be delayed. What can you do?
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