Accessibility statement

At Voetbalshop, we believe football should be accessible to everyone. That is why we are committed to making our website, mobile applications, and digital services usable for all users, including people with disabilities.

We continuously work to improve the accessibility of our digital platforms in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements of the European Accessibility Act (EAA).

This statement applies to:

• voetbalshop.nl
• voetbalshop.be
• Mobile applications
• Digital customer environments and ordering processes

We aim to ensure that key parts of our webshop are accessible, including:

• Navigation and search
• Product listings and product detail pages
• Shopping cart and checkout
• Customer accounts
• Customer service

Digital accessibility is an integral part of our development and UX processes. We take, among others, the following measures:

• Integrating accessibility into design and development
• Regular technical optimizations
• Improving keyboard navigation
• Optimizing compatibility with screen readers where possible
• Improving color contrast and readability
• Correct use of semantic HTML
• Improving forms and error messages
• Performance optimizations to improve usability
• Continuous monitoring of the user experience

Accessibility is part of the continuous improvement of our e-commerce platform.

Voetbalshop aims to comply with the WCAG guidelines and applicable European accessibility legislation.

At this time, our digital platforms are partially compliant with these guidelines. This means that key functionalities are accessible, while some areas are still being improved.

Digital accessibility is an ongoing improvement process and part of our technical roadmap.

Despite our efforts, some parts of our digital platforms may still require improvement, for example:

• Older content or legacy pages
• Third-party content (such as embedded videos)
• Certain interactive elements or filters
• Specific forms or checkout components
• Temporary technical limitations

We are working to improve these areas wherever possible.

Our website is designed to be compatible with:

Browsers:

• Google Chrome
• Microsoft Edge
• Safari
• Mozilla Firefox

Devices:

• Desktop
• Tablet
• Smartphone

Assistive technologies:

• Screen readers
• Keyboard navigation
• Browser zoom functionality

For the best experience, we recommend using the most recent version of your browser.

We continue to invest in digital accessibility by:

• Ongoing UX improvements
• Integrating accessibility into new features
• Monitoring technical performance
• Training and awareness within our teams
• Customer feedback

Digital accessibility is a structural part of our digital strategy.

If you experience any accessibility issues with our website or mobile applications, we encourage you to contact us so we can continue to improve our services.

You can contact us via: voetbalshop.nl/en/customer-service

Of via: customerservice@voetbalshop.nl

To help us investigate the issue more quickly, please include:

• The URL of the page
• A description of the issue
• The device and browser used
• A screenshot, if possible

We aim to respond within a reasonable timeframe.

If you are unable to place an order due to accessibility issues, our customer service team can assist you with completing your order or finding the right products.

This accessibility statement was last updated on: March 31, 2026

We review this statement regularly and update it based on:

• New legislation
• Technological developments
• Improvements to our platforms